UKL Ever Resort Hotel

Staff excellent Facilities god Value for money ok

Cleanliness

the breakfast was good, and the staff is very accomodating

the internet connection is very poor, if you need to do some emergency work or need to attend a meeting or class while on vacation it will become a struggle with the very poor internet connection. blankets are so thin

1. Pool. Spacious and Kids Friendly.

1. Pool. And a bit crowded since it is a public pool in the day time and maingay sa Gabi since until 9pm open Yung pool. If your room is located on the Ground Floor. 2. Food. Since they serve only breakfast. Not very organized. And hampered when all guest are in the restaurants. 3. Room. Toilet is not spacious. Hard to flush. I recommend to check your contractor if they put a ventilation system on your sanitary lines for proper discharge.

Breakfast was included

Heater does not work. The shower head is defective. The other room has no light in CR. And water from aircon leaks in the floor.

the pool

location is far for city center

the free bfast

the aircon and beddings

Generally, the amount i paid for a single nite stay of 8adults/2kids with 2 fair sized rooms was just OK. adding comfort is a complimentary breakfast.

Please fix the facade and the facilities of UKL. I know it was because of the pandemic, UKL has suffered, like many other same businesses, that what we saw is quite disheartening. Nevertheless, i can foresee better days ahead

Even their price is like that. THEY SHOULD GIVE THEIR BEST SERVICE.. That's all.

The rate is fine. But the bathroom and comfort room was VERY BAD. the toilet bowl is very small and you CANO NOT SIT well bec.the KNEES bump on the walling. UNCOMFORTABLE.. As well as the cleanliness in their CR n bathroom is dirty on the floors. The SHOWER can not be used bec.the water is not strong. So you need a PAIL. THERE are cockroaches roaming around in the room

Location is good,breakfast is good too

Cr so dirty,and the hot water is no good

Breakfast

Bed frame high and wood that can easily scratch your leg skin.

Nothing! The hotel was dirty - filthy actually. I like leaving early & not having to stay there a minute longer even though I forfeited my money.

Everything! Filthy rooms. My family & I didn’t want to touch the floors or walls & you don’t feel clean after having a shower as the bathroom & room are so dirty, Service staff are kids that don’t know customer service & they don’t care - I blame the owner. Have to ask for towels. Asked for a blanket as they only have sheets & were told they don’t have blankets. Air con in the room is one setting really - freezing - not comfortable. Area where we had breakfast is hot, dirty & not st all appetising. Room was an off 70’s blue with white harsh lighting - really dated & unattractive. We were booked & paid for 6 days but we had to leave early (after 2 nights) because it was filthy & unenjoyable - we had very busy & exhausting days & it was upsetting & awful to come back to this hotel.

The staff failed to accommodate my requests and answered my questions. Specially those who are in-charge in the kitchen, a lady there ignord me when I'm ordering my breakfast. Very poor service, so slow and because of them I got late in my appointment in Burgos. The pool is dirty and I wasn't able to rest well coz it's too noisy outside. My room was lacked of some basics, the heater in the bathroom isn't working and upon checking out they overcharged me for a few minutes delayed even if I checked in so late.

It was a fair service.

The facilities, such as bathroom space for rooms for single and std rooms are tight-it can barely fit 1 person. Most of the bathroom fixtures like toilet flush didn’t work well, water from the shower is less than normal. Some staffs are not that friendly and easy to talk to. Overall all, the service was fair for the price you can pay.

The multiple pools. Though they should have an extended swimming hours for hotel guests who rent a room to stay.

we paid for a hotel room but we were assigned to a motel room instead.

I liked that the pool was accessible and was clean.

The comfort room/bathroom is too small, the rooms are clean however the bed is not comfortable and is difficult to get a good rest. There are not enough staff to accommodate all the guests... hotel staff doesn't have a uniform to properly distinguish them from guest and the reception area though spacious you wouldn't notice if there were staffed.

Swimming pool and reception area good.

Bedroom decor (drab paint) lack of furnishing, hard foam rubber bed, concrete stair access has narrow overhang making it difficult to carry suitcase up. 1 star only if that!

Spacious only and the toilet is clean

The pool was dirty, they should have a private pool for those who rent a room. And overnight swimming for those who stay there for long vacation. Its very expensive. And the food, they shld add more rice or any fruits/veg as a side dish.

The bell boys and the chamber maids was more than willing to do whatever they can to pacify the short comings of the front desks or even the manger of the said resort hotel

They could have had a good training on how to handle their guests......their coffee shop has no cook on the day and time we arrived which was 6:30 pm of January 21. We were too tired and hungry to still go out to have a decent meal and planned to just have dinner in the hotel but unfortunately they don't have a cook to serve us anything in their menu...... I NEVER THOUGHT THAT UKL RESORT HOTEL IS ALSO A MOTEL...IT WAS A SHOCKER TO ME....IT WAS NOT EVEN WRITTEN IN YOUR SITE THAT THIS PLACE IS ALSO A MOTEL. IF I HAD KNOWN THAT IT WAS A MOTEL/HOTEL I COULD HAVE NOT BOOKED THIS HOTEL. VERY DECEIVING....... OUR ROOMS....BOTH ROOMS HAD BED BUGS AND WE HAVE TO ASK ROOM SERVICE TO CLEAN AND SANITZED AND FUMIGATE THE ENTIRE ROOMS.... TOILET PAPERS ARE OF POOR QUALITY. FRONT DESK PEOPLE DOES NOT WANT LISTEN TO OUR QUARRIES.....THEY WANT US TO LISTEN TO WHAT THEY ARE TELLING US.... IT SO IRRITATING. TO THINK YOU RATED THEM AS A 3 star hotel, while your Metro Vigan Inn was just Rated 2 Star, but they were beyond my expectations being rated as a 2 star HOTEL.... UKL IS A MOTEL/HOTEL DISASTER........ITS HORRIBLE......

the room was clean and functional. the pool was nice.

the breakfast was awful. the coffee was worse. there needs to be a better way of serving breakfast. start with brewed coffee.